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How will my order be delivered to me?

We strive to deliver products purchased from in an extremely dedicated method to be delivered to your doorsteps at the earliest possible time. Please give all orders three to nine business days to be processed. Processing time is not included in shipping times. Please give delivery more time during the holidays. Only Monday through Friday is used for processing, shipping, and deliveries of orders. Orders placed on a national holiday, a Saturday, or a Sunday will all be processed the next business day.

what do I need to know?

We are committed to preserving the personal information we gather and want you to feel secure using our Platform. We only allow personnel who have a legitimate need for it to perform their jobs or supply you with goods or services access to personal information about you. In contrast, you are in charge of picking a secure password and keeping it secret in cases when we urge you to do so to access particular areas of our Platform. You should pick a password that you don't use on any other website and keep it to yourself.

How will I know if order is placed successfully?

Your online order will be shipped 7 working days after the product is ready. This timetable for delivery is typical. The delivery period, however, can change depending on the number of slots available, the type of purchase (normal/fast track), and the time when the order was placed.

How do I check the status of my order?

To get the exact delivery timeframe of your orders, please email us at

Can I cancel my order?

You may cancel your order within 24 hours of receiving order confirmation by sending an email to us at along with order details. Once a product is shipped, the “Return and Exchange Policy” will apply.


Product(s) purchased from can only be exchanged within 3 days if they are defective. Please note that the product must be unused with original packaging along with the purchase invoice. Contact our customer service centre by emailing us images of the defected product and purchase receipt at After our team reviews the product, you will be contacted and may be offered an exchange with the same or other available products of same value. Items bought on sale CANNOT be exchanged.


Since our Jewellery products are fully custom made/made to order, we have a ‘NO REFUND/RETURN ‘policy in place.


You may cancel your order within 24 hours of receiving order confirmation by sending an email to us at along with order details. Once a product is shipped, the ‘Return and Exchange Policy’ will apply.

Right to Reject Orders or Cancel Sales.

All orders, whether initial or additional, are subject to acceptance and shall only become effective upon confirmation by the company. The company, in its sole and absolute discretion, may accept or reject any order, for any reason whatsoever. The Company reserves the right to cancel the sale without notice at any time.


We strive to deliver products purchased from in an extremely dedicated method to be delivered at your doorsteps in the earliest possible time.

Order Manufacturing Time

The time we need to prepare your custom made Jewellery order is between 3-4 weeks from the date of order confirmation with payment.

Delivery Timeline

The time to dispatch your online order is 7 working days, from when the product is ready. This is a standard delivery timeline. However, based on the availability of slots, nature of order (normal/fast track) and season of order placement, the delivery time frame can vary.


You will get the item with our brand box “Jewels by Bushra”.

Local Shipping

We delivery our products across the Pakistan by using multiple courier services.

International Shipping

We delivery our products globally by using multiple courier services

Customs & Duties

Buyers are responsible for any customs & import taxes that may apply in their country. Each country has its own customs laws and the duties for different types of goods and values are set locally. Any international transportation/courier company carrying our order packages must adhere to local customs legislation and the receivers of the packages has to pay the custom duties to clear shipments on arrival. Whether a shipment is a gift or not, it must still go through an import procedure as determined by custom’s law in the destination country. The shipment is cleared through customs based on the origin country, the value and quantity. The payment of duties and taxes are typically the responsibility of the receiver, the person who purchased the goods not the shipper., is not responsible to pay for any customs or import taxes charged to their customer at the time of the receiving the package. If the package has already been shipped and customer refuses to pay the charges, has every right to get the package back. In the event that customer want us to ship again, he is responsible to pay us additional shipping cost respectively.

International Shipping Cost

International shipping rates are calculated based on the product, destination, weight of your shipment. International shipments are subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. International shipping usually arrives within 7-10 business days from the shipping date, excluding holidays. Delivery time is based on the amount of time it takes to get payment authorization, order processing, custom delays and the transit time.

Shipping Address

Please make sure your shipping address along with contact number is accurate to avoid any mishap or delay in delivering your order in a timely manner.

Order Payment

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed. Please note, credit card processing can take up to 3 business days depending on the accuracy of the information given to us by you. Note To get the exact delivery timeframe of your orders, please email us at


Please take a moment to read the following policy that explains how we collect, use, disclose and transfer the personal information that you provide to us on our website and other digital platforms, ("We") are devoted to protecting & respecting your privacy. We shall therefore only use your name and other information which relates to you in the manner set out in our Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is pertinent to our dealings with you.

Information you may provide to us and how we use it

We collect the information from you as detailed below: Personal information you share with us about you by filling in forms on our site or communicating by phone, e-mail and other digital platforms.  To access certain areas of our Platform, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number). By entering your details in the fields requested, you enable to provide you with the services you select.  When you purchase products online or by phone, we collect information such as your purchase details and relevant payment information. In addition, we will also collect personal information from you when you correspond with us (e.g., if you contact us with a query about one of our product (s) or services), when you provide your details while visiting our website, other digital platforms or by phone call. Kindly note that phone calls will occasionally be recorded for security, training and development purposes;  We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below; and

We will use the information we collect from you to:

Manage and fulfil purchase and repair orders, facilitate delivery, and to provide after-sales services.  Manage our accounts and records.  Deal with your enquiries and requests.  Send service related communications, including announcements and administrative messages such as order confirmation.  Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us.  Send you marketing communications (including e-mails and social media audience matching) relating to us.  Conduct market research so that we can continuously improve the services we provide to you.  Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform.  Understand how our Platform is used so that we can continuously improve our Platform and services.  Where you have agreed to a particular use of your information, we process it on the basis of your consent. You may withdraw that consent at any time (e.g., for us to send you marketing communications) by contacting us. We also process your information where this is necessary for the performance of a contract with you or where it is necessary for our genuine interests of operating, protecting and improving our business.

Cookies & other information that we automatically collect

Our website uses cookies to distinguish you from other users of our website. A cookie is a small amount of data, which may include a unique identifier. This helps us to provide you with an excellent experience when you cruise our website and also allows us to improve our site. We use cookies to enhance the online experience of our visitors (e.g., by remembering your language and/or product preferences) and to better understand how our Platform is used. Cookies will tell us, for example, whether you have visited our Platform before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests. We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.

Sharing your information

We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:  We will disclose your personal information to third party providers for the purposes of providing online and other payment services, handling credit checks and fraud prevention, and any other services required in order for us to use your information for the purposes specified in the section entitled “Information you may provide to us and how we use it”.

Protecting your information

We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. However, where we ask you to choose a password in order to access certain parts of our Platform, you are responsible for selecting a secure password and keeping that password confide. Your Rights You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. In some circumstances, you have the right to request the removal of your personal information or a restriction of its use. You have the right to object to us processing your personal information in some cases. In particular, you can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as e-mail updates on your order status). If you wish to exercise any of these rights, please write to us at the address listed below. You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us”.ntial. You should choose a password which you do not use on any other site, and you should not share it with anyone else.

Updates to this Privacy Policy

From time to time we may update our Privacy Policy. When we do, we will publish the changes on this Platform.